Questions regarding orders
Q. When will I receive my order?
Orders placed on business days before 12:30 PM will be shipped within 48 hours. However, an incomplete address (missing city, wrong zip code) or an incorrect phone number may cause an automated processing error that will result in several days’ delay.
Please refer to the "Pre-order sales" section if your order contains pre-order items.
Q. I did not receive an order confirmation email.
Our emails are likely being blocked as spam because of your account settings. Please refer to “Points to note when registering your e-mail address” when registering your email. If you contact us after changing your account settings, we will resend the order confirmation e-mail.
We do not recommend using carrier e-mails. They seem to cause problems on different websites. Please consider using Gmail or a similar e-mail address.
If you would like to change your email address, please fill out the form below.
Q. How can I change my address?
Once an order is received, it is automatically prepared for shipment, and the address cannot be changed. However, after the order is shipped, you will receive an e-mail with the shipping number, so you may contact the shipping company to change the address.
If you have placed a pre-order, you can change your shipping address. Please use the form below to inform us of your old shipping address, new shipping address, and order number. After the change is made, we will resend you an order confirmation e-mail. Please note that the billing address is used to check for invalid orders and cannot be changed after the order is confirmed.
Q. What is the warranty period regarding malfunctions, etc.?
Please check the ”Warranty‘’ section in the User's Guide.
Q. Are there any other payment options?
We are very sorry, but other payment methods are not supported.